At Chicmarc, we understand the excitement of receiving your beautiful piece of jewelry. Here's what you need to know about our shipping process:
Processing Time: Orders are processed within 1-2 business days. Once your order is confirmed, you'll receive an email with tracking information.
Shipping Options: We offer several shipping options to suit your needs. Choose from standard shipping for a budget-friendly option or expedited shipping for a faster delivery.
Free Shipping: Enjoy complimentary standard shipping on all orders over $100. It's our way of adding a little extra sparkle to your shopping experience.
International Shipping: Yes, we ship internationally! Enjoy complimentary standard shipping on all orders over $300. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
We want you to love your jewelry. If for any reason you're not completely satisfied, our return and exchange policy has got you covered:
Easy Returns: If you're not happy with your purchase, you can return it within 30 days of receiving your order. Simply contact our customer support team to initiate the return process.
Free Returns: We offer free returns on all domestic orders. A prepaid shipping label will be provided for your convenience.
Refund or Exchange: Choose between a full refund or an exchange for another piece. We believe in making the process as smooth as possible.
Condition of Items: To be eligible for a return, the item must be unused and in the same condition as received. It should be returned in its original packaging with all tags attached.
Customized and Engraved Items: Please note that customized or engraved items are final sale and not eligible for return or exchange.
Contact our Customer Support Team at support@chicmarc.com within 30 days of receiving your order. Provide your order number and the reason for the return.
You will receive a return authorization and a prepaid shipping label via email.
Pack the item securely in its original packaging and attach the provided label.
Drop off the package at your nearest shipping location.
For any questions or assistance, please reach out to our customer support team at support@chicmarc.com. We're here to ensure your experience with Chicmarc is as delightful as our jewelry.
